Shawn Puri of the My First Million podcast joined me for a live workshop as we discussed delegation and hiring. It was an insightful talk where we spent an hour discussing how we hire, attract talent, and delegate so that we aren’t working 80+ hours a week just to keep our business operating. The workshop, along with many others I’ve done, was hosted by Support Shepherd.
Once you’ve hired your employees, you need to train them so they don’t just create more work for you. The first level of delegation is continuously telling your employees what to do and how to do it, and you can build a million-dollar business on just that. But every problem will be your problem, and the business can’t scale without you. The second level of delegation, and the real value in it, comes when you get people to make decisions in your company. This requires training your employees to think and make decisions well.
When an employee walks into your office, they’ll come to you with a question or a problem as the monkey on their back. Their instinct will be to hand the monkey off to you so that it’s now your problem, and your instinct as an owner will be to dismiss them and say that you’ll handle it. It’s easier and faster in the short term to do something yourself than to train somebody. But at the end of the day, you’ll find yourself with an office full of monkeys. Every problem in the business has come to you, and suddenly you are the bottleneck of the business.
When an employee comes into my office, I never solve the problem for them. I’ve either walked them through how to solve the problem or guided them on how to think about it, and they leave with their monkey. The beauty of this is that the employee gets to practice making decisions themselves, and I get a look to see if they’re good at it. Your employees will be as needy as you allow them to become, and really good employees will just recap to you what happened and their decisions after the fact.
The harsh fact of the matter is that many employees will underwhelm you with their decision-making, and you’ll need to take control back from these people. You can’t let promoting autonomy get in the way of business success. But some people will succeed and show value, and over time you can bring these people up and put them in charge. Make them the managers that are the barrier between you and your other employees.
P.S. this is a clip from a workshop I did with Shaan Puri for Support Shepherd. You can get a copy of the full recording by clicking this link – https://youtu.be/lQ3-QlAmZPk
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