Eager professionalism

ea·ger pro·fes·sion·al·ism – /ˈēɡər/ /prəˈfeSHənlˌizəm/

(of a business) the strong desire and excitement to exude competence and skill.

Invest in the customer experience and you will reap the rewards. It starts by answering the phone with a smile on your face, excitement in your tone and a genuine desire to add value first and profit later. That will get you ahead of 95% of all companies out there.

What else can you do to separate yourself from the crowd of hungry businesses?

How about a text message when you are on the way to service a customer? How about a link in that text to a picture of the smiling clean cut person who will be stepping into their home or business? And a note about what you can expect from the person and how the appointment will go?

How about a policy to put 20 cent shoe covers on your boots before you walk inside?

How about instead of a t-shirt and dirty jeans you have a collared shirt and khakis?

How about hair up in a pony tail, tattoos covered, and beard neatly trimmed?

How about a giant smile, a firm handshake and an enthusiastic opening statement?

Thats eager professionalism. And it works.

February 11, 2019 6:28 am